Keeping It Local
The Community Bank Difference is the gold standard for what it means to provide outstanding support to our communities. That’s why at First Federal Bank of Wisconsin, we are going outside of the products and services we provide to share with you the impact your neighbors are making in Southeastern Wisconsin. On the Keeping it Local podcast, we will be connecting you with local businesses, nonprofits, and community members who share unique perspectives that inspire and educate you on the Community Bank Difference.
Keeping It Local
Digital Banking: How COVID-19 changed the customer experience
The COVID-19 pandemic has changed the world in many unexpected ways, and the banking world is no exception. Things have become increasingly digital, and banking has joined the list of tasks that are now done from home — meaning customers need fast, easy, and positive online experiences.
People are used to great apps that fit their ever-changing needs. So how does the banking world keep up? We’re glad you asked. Today, we’re joined by Patrick Dickson (SVP/Chief Research Analyst & Executive Strategist, Kasasa) and Rick Beutler (VP of Consumer Banking, First Federal Bank of Wisconsin) to talk about just that.
We’ll dive into changes in customer behaviors caused by the pandemic and how banks like ours have expanded to meet the increased demand for online services. We’ll also talk about the future of digital banking, and provide a few best practice tips for maximum security when banking online.
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